FAQ

REGISTRATION

How can I register?

  • You can register online here.

What is the minimum age to participate in Safari Zoo Run 2017?

  • AGE LIMITS (AS OF 18 FEB 17)

10km Safari Zoo Challenge (Men’s & Women’s Open) – 16 yrs old & Above

2.5km Safari Zoo Kids Dash (Kids) – 6 to 12 yrs old

5.5km Safari Zoo Family Run/ 2.5km Safari Zoo Family Dash (Adult) – 18 yrs old & Above

5.5km Safari Zoo Family Run/ 2.5km Safari Zoo Family Dash (Junior) – 13 to 17 yrs old

5.5km Safari Zoo Family Run/ 2.5km Safari Zoo Family Dash (Kids) – 4 to 12 yrs old

I have a child who is below 3 as of 18 Feb 2017. Can he/she be part of the run?

  • Yes. Children below 3 years old as of 18 Feb 17 enter for free (without runner’s entitlements) in the non-competitive family categories (i.e. 5.5km Safari Zoo Family Run and 2.5km Safari Zoo Family Dash). Adult supervision by a registered non-competitive family category (i.e. 5.5km Safari Zoo Family Run and 2.5km Safari Zoo Family Dash). Adult participant is required.

How much are the registration fees?

  • Click here for categories and fees chart.

How can I make payment?

  • You can make payment by VISA/MasterCard/Amex through the online payment portal which you will be directed to after you’ve duly completed your registration.

Is GST included in the registration fees?

  • Yes. GST is included in the registration fees.

Do I need to fill up the Indemnity form and seek parental/guardian consent if I’m below the age of 18 as of 18 Feb 2017?

  • Yes, participants below the age of 18 are required to seek parental/guardian consent before signing up for the race. They would be required to submit the signed Indemnity form during the Race Entry Pack Collection (REPC), failing which the Race Organiser reserves the right to refuse the entry of the participant. You can download the Indemnity form here.

How will I know if my registration for Safari Zoo Run 2017 is successful?

  • Participants will receive a confirmation email upon successful registration. Your unique Registration ID will be reflected on the top of the confirmation slip.

Why have I not received my confirmation slip despite registering and making payment?

  • There could be several reasons:
    • The Confirmation Email has been blocked by your mail server or treated as Spam. Please check your Spam Inbox.
    • Your registration was not successful.
    • The email address entered at the point of registration was incorrect.

You may check registration status via the Participants’ Login Page here. You may also retrieve your Confirmation Slip at the Participants’ Login Page.

Do I get a refund if I choose not to participate after completing my registration?

  • Registration fees are strictly non-refundable.

Can I transfer my race entry to someone else?

  • Race entries are strictly non-transferable. Personal information such as medical condition are tagged to each unique participant and competing on behalf of the registered participant is not permitted. The Race Organiser reserves the right to disqualify the race entry and/or refuse participant’s entry into the start pen for race entries that have been transferred.

Can I make changes to my particulars after completing my registration?

  • You may do so via the Participants’ Login Page here. Please note that you will not be able to change the following details:
    • Race Category
    • Email Address
    • Full Name
    • Date of Birth
    • Gender
    • Nationality

*Any changes must be made before 15 Jan 2017

Can I change my race category after completing my registration?

  • No change in race category is allowed after the registration has been completed.

When is the closing date for registration?

  • Registration closes on 15 Jan 2017, or whenever slots are filled, whichever earlier.

RUNNING SINGLET

What are the sizes and measurements for the race singlet?

  • Kids Size Chart (Unisex)
  • Adult Size Chart (Unisex)

Can I change the size of my Race Singlet after completing my registration?

  • You may do so via the Participants’ Login Page here.

*Singlet size selection is on a first come first served basis. Any changes must be made before 15 Jan 2017.

Will I be allowed to change the size of my Race Singlet during the Race Entry Pack Collection (REPC)?

  • No exchanges are allowed.

Will I get a Race Certificate after the race?

  • Participants who successfully complete the race in their registered race category will be awarded a Certificate of Participation. This entitlement will not apply to participants who are unable to complete the race within the stipulated cut-off timings, are disqualified or did not complete the race.

Race Certificates are only applicable to timed race categories. This includes 10km Safari Zoo Challenge (Men’s & Women’s Open) and 2.5km Safari Zoo Kids Dash (Kids).

When will I receive my Race Certificate?

  • Your Race Certificate will be made available on the Official Website within a month after the race for download.

RACE ENTRY PACK COLLECTION

What do I need to produce to collect my Race Pack?

  • A copy of your NRIC/Passport (Both soft and hardcopies are accepted)
  • A copy of your Confirmation Slip (Both soft and hardcopies are accepted)
  • Signed Indemnity Form (For participants below the age of 18)

The Race Organiser reserves the right to refuse participants without the above documents from collecting their race packs.

What if I’m unable to collect my race entry pack?

  • You may authorize a representative to collect it on your behalf. Please download and complete the Letter of Authorisation. Your representative must produce the following during collection:
    • A copy of their NRIC/Passport (Both soft and hardcopies are accepted).
    • A copy of your Confirmation Slip (Both soft and hardcopies are accepted).
    • Letter of Authorisation. Click here to download the Letter of Authorisation form.

Where and when can I collect my race pack?

  • Details will be revealed soon. Visit our website for updates.

I have signed up with my company. Can I arrange for a bulk collection?

  • Yes, bulk collection can be arranged for a group of 20 or more. Please write in to us at info@hivelocity.com.sg before 15 Jan 2017 to make special arrangements.

RACE DAY

When will Safari Zoo Run 2017 be held?

  • The run will take place during the morning of 18 Feb 2017 (Sat).

What time does the event start?

  • Details will be revealed soon. Visit our website for updates.

What is the race route?

  • Details will be revealed soon. Visit our website for updates.

Will there be baggage deposit service available?

  • Baggage deposit will be made available to all runners. Runners are encouraged to arrive early to deposit their bags and avoid any delay as a queue is expected.

*While maximum care and security will be enforced, the Race Organiser will not be responsible for any loss or damaged items. Participants who choose to use this service may do so at their own risk.

How can I get to the race village?

  • Click here to find out how you can get to our race village!

Is it compulsory to wear the race bib?

  • Participants without their assigned race bib will be refused entry into the starting pen.

What is the flag-off time for each category?

  • Details will be revealed soon. Visit our website for updates.

What are the Cut Off Timings?

  • Details will be revealed soon. Visit our website for updates.

Where do I pick-up my child for the Kids Dash?

  • There will be a designated holding area at the end point for parents to pick-up their child from the 2.5km Safari Zoo Kids Dash. Details will be revealed soon. Visit our website for updates.

Am I allowed to ride a bicycle or skate during the race?

  • No. Bicycles, skate scooters, roller blades and all forms of wheeled device, motorised and/or non-motorised, are strictly prohibited. However, prams / strollers are allowed for children below 4.

Am I allowed to use motorized vehicles?

  • No, Motorized vehicle including but not limited to, electric scooter, are strictly not permitted except for official race and medical vehicles. However, prams / strollers are allowed for children below 4.

Will I be able to bring along my pets?

  • Pets and companion animals are strictly not allowed in the race premises as Singapore Zoo and Night Safari are designated as a quarantine center by the authorities.